At work, we've got a webchat feature that allows customers to chat with sales reps about services and contracts. Below is a classic example of a conversation with a customer w/ obviously less than stellar credit, time stamps and all.
20:22:16 AG: Thank you for contacting (omitted), how may I help you today?
20:27:12 Visitor: how much of a discount do i get working at target
20:27:40 AG: Target members receive 20% off applicable monthly recurring charges.
20:28:18 Visitor: what about the deposit
20:28:32 AG: That depends on the outcome of your (omitted) credit check.
20:29:21 Visitor: well if it high or low do i get a discount on my deposit
20:29:43 AG: No. The deposit is not discountable.
20:30:16 Visitor closed chat window